[DE] Erfolg durch kundenzentrierte Customer Journey & Omnichannel
Beschreibung der Präsentation (Schwerpunkt und Werte)
Die neuesten Tools und Strategien für eine erfolgreiche Kundenzentrierung. Unsere Masterclass behandelt die wichtigsten Aspekte einer kundenzentrierten Strategie: Customer Journey, Customer Experience, Customer Engagement und Omnichannel-Ansätze.
In einer digitalen Welt reicht ein gutes Produkt allein nicht mehr. Unternehmen müssen an allen Touchpoints der Customer Journey konsistente und positive Erlebnisse bieten.
Diese Masterclass vermittelt Ihnen praxisnahe Strategien zur Optimierung...
Holger Müller, Geschäftsführer & Philipp Kunstmann, Senior Digital Advisor
@ JustRelate Group GmbH
Lebenslauf
Holger ist Managing Director und Chief Sales Officer der JustRelate Group. Holger ist eine erfahrene Führungspersönlichkeit mit langjähriger Expertise in der Software- und Dienstleistungsbranche, die sich auf digitale Transformation und agile Softwareentwicklung konzentriert.
Philipp Kunstmann, ...
M1 12:45
Über 11,000 Teilnehmer treffen
2-tägige B2B-Expo & Konferenz für E-Commerce
- 19 & 20th FEBRUARY 2025
Event date
- 9:00-17:00
Dauer
- STATION Berlin, Luckenwalder Str. 4-6
Ort
Kostenlos registrieren
Die Teilnahme an der E-commerce Berlin Expo ist für Einzelhändler und Marken kostenlos. Wir begrenzen absichtlich die Teilnehmerzahl, um wirklich effektive Networking-Möglichkeiten zu schaffen.
Agenda für Tag 1 - 19. Februar
Schau dir die Agenda für beide Veranstaltungstage - 19. und 20. Februar - an. Die Konferenz findet gleichzeitig auf 5 Bühnen statt. Unsere Vorträge sind entweder auf Englisch oder Deutsch. Die Sprachinformation findest du am Anfang des Titels jedes Vortrags.
A
SEHE DIE BÜHNENAGENDA
B
SEHE DIE BÜHNENAGENDA
C
SEHE DIE BÜHNENAGENDA
D
SEHE DIE BÜHNENAGENDA
E
SEHE DIE BÜHNENAGENDA
A 10:15 [ENG] How AI will redefine sourcing and product development
Patrick Kuehl User Growth @ Alibaba.com
B 10:15 [ENG] Opening Keynote: State of the German E-Commerce 2025
Efe von Thenen Chairman of the Advisory Board @ E-commerce Berlin Expo
C 10:15 [ENG] Data-Driven Leadership: Unlocking Profitability Through AI and Automation
Kevin van der Eijk Founder & CEO @ FiveX
D 10:15 [ENG] Second-Hand Revolution: How AI Processes at momox Are Transforming Retail Sustainably
Heiner Kroke CEO @ momox
E 10:15 [ENG] You and AI: Transforming creativity and campaign success
Stephanie Boedige Global Agency Director @ Microsoft Advertising
A 11:00 [ENG] Stuck in Generative AI Hype? Why Successful E-Commerce Shops Rely on Operational AI as Superior Profit Driver
Dr.-Ing. Ralph Hünermann CEO and Founder @ ODOSCOPE
B 11:00 Topic to be announced shortly – stay tuned!
TBA @ Amazon Freight
C 11:00 [ENG] The Sweet Science of Loyalty: Lakrids by Bülow's Approach to Unified Commerce
Michel Ewald Hansen Chief Digital Officer @ Lakrids by Bülow
Kolja Oswald Regional Sales Manager @ Voyado
D 11:00 [ENG] Logistics service offers at MediaMarktSaturn: Instant delivery in under 90 minutes and maximum flexibility in the store
Michael Jaschek Manager Logistics Sourcing & Partners @ MediaMarktSaturn Retail Group
E 11:00 [DE] Mehr Daten, bessere Kampagnen: Den Marketing-ROI richtig verstehen und steigern
Daniel Tschirschwitz Head of Performance Tracking & IT @ Smarketer
Zacharie Maville Senior SEA Growth Consultant @ Smarketer
A 11:45 Topic to be announced shortly – stay tuned!
Johannes Mansbart Founder @ chatarmin.com
B 11:45 [ENG] The Collapse of Traditional Commerce: Why Innovation is No Longer Optional
Michael Türk VP of Solution Engineering @ Spryker
C 11:45 [DE] Strategien für profitables DTC-Wachstum - optimierte Lagerlogistik und Datentransparenz als Erfolgsformel von Sugarshape.de und Onskinery.de
Dirk Haschke Vice President & General Manager E-Commerce @ Descartes Systems
Andreas Fischer CEO @ minubo
Christian Schönborn Head of Business Development @ SugarShape
Christoph Holinski COO @ ONSKINERY
D 11:45 [DE] Kaufen, nicht nur gucken: Wie Super Streusel Live-Shopping als relevanten Revenue-Channel nutzt
Jan Lühring Geschäftsführer E-Commerce & Technologie @ Super Streusel
Daniela Sichting Gründerin und Geschäftsführerin Marketing & Vertrieb @ Super Streusel
E 11:45 [DE] Die Evolution von Multi- zu Omnichannel - Maximierung der Kundenzufriedenheit
Stefan Wolk Director E-Commerce @ Fielmann
Boris von Brevern Geschäftsführender Gesellschafter @ BORIS Consulting
A 12:30 [ENG] Privacy-Driven Innovation: A First-Aid Kit for Lead Marketing in E-Commerce
Dara Kossok-Spiess Head of Internet Policy and Digitization, Founder: Diversity Initiative for Retail @ Handelsverband Deutschland e.V. (HDE), German Retail Federation
Cathrin M. Daniel Internet Policy and Digitization @ Handelsverband Deutschland e.V. (HDE), German Retail Federation
B 12:30 Topic to be announced shortly – stay tuned!
Sebastian Hamann Founder & Co-CEO @ Shopware
C 12:30 [DE] Cheers auf Kiez & Klicks: Die digitale Markenstrategie, die nüchtern.berlin zur alkoholfreien Top-Adresse macht
Isabella Steiner Geschäftsführerin & Gründerin @ nüchtern (Null Prozent Ventures)
Marvin Schneemann Sales Team Lead @ Pickware
D 12:30 [ENG] Process Excellence Pays Off: How Our Clients Saved Millions on Deductions When Selling on the World’s Biggest E-commerce Marketplace
Jan Hurdzan Manager Quality and Continuous Improvement @ Sony DADC
E 12:30 [ENG] KoRo's transformation: How to build an omnichannel love brand
Florian Schwenkert CEO @ KoRo
A 13:15 [DE] Von Komplexität zur Einfachheit: So revolutioniert DooFinder Ooniques Product Search & Discovery
Anna Atmis Regional Marketing Manager DACH @ Doofinder
Johanna Jacob COO & Head of Product @ OONIQUE
B 13:15 [ENG] AI for more efficient acquisition, more conversion and larger shopping baskets - the potential of generative AI in e-commerce
Hartmut König CTO Central Europe @ Adobe
C 13:15 [ENG] Beyond the Box: How Shipping Intelligence Transformed Amorelie's Delivery Experience
Rob van den Boogaard CX Improvement Consultant @ Amorelie (EQOM Group)
Viktoria Danielzok Global Ecosystem Partner Manager @ Sendcloud
D 13:15 [ENG] How Mobile Apps Drive Performance in Omnichannel Retail
Mike Egbert Head of E-Commerce Performance Management @ Douglas
A 14:00 [ENG] TAG Heuer x Dartagnan: The power of email marketing as the centerpiece of your performances
Philipp Kunstmann Senior Digital Consultant @ JustRelate Group
Nicolas Guillen Managing Director JustRelate France @ JustRelate Group
Etienne Bateau CRM Director @ TAG Heuer
B 14:00 [DE] Plattforminnovation für Händler: So gestaltet JTL die Zukunft des E-Commerce in Europa
Sebastian Evers CEO @ JTL Software
C 14:00 [ENG] Mapping Global eCommerce: Emerging Markets, Top Categories, and Cross-Border Dynamics
Friedrich Schwandt Founder & CEO @ ECDB
E 14:00 [ENG] Behind the Deals: OTTO’s Secret to Black Friday Success
Michelle Mei-Li Pfister Associate Solutions Architect @ Amazon Web Services
Daniel Barthelmes Division Manager eCommerce Solutions & Technology @ OTTO
A 14:45 [ENG] 2025 Bold Trends: Shaping the Year of Disruption and Innovation
Radharaman (Rad) Jha Vice President Supply Chain @ flaconi
B 14:45 [ENG] How AI Empowers SMBs to Compete with the Big Players
Wilfried Beeck Founder & CEO @ ePages
Alexander Trautmann Head of Product Engineering SSG/ERP @ Sage
D 14:45 [ENG] Data-Driven Omnichannel Solutions
Joris Kalle Team Lead Art Direction @ REWE eCom, weinfreunde.de
E 14:45 [DE] Facebook Ads sind Geschichte? Wie DefShop 2024 den Social Ads Umsatz mühelos verdoppelte …
Armin Alasti CEO @ MoonJet
Matthias Spangenberg CMO @ DefShop
A 15:30 [ENG] Ok, Boomer! How Witt Group built a scalable WhatsApp marketing channel to get even closer to their best-ager audience
Pascal van Opzeeland CEO @ Userlike
B 15:30 Topic to be announced shortly – stay tuned!
James Henderson @ Shopify
D 15:30 [ENG] Pushing Boundaries: Crafting the Future with Bold Innovation
Raluca Bujoreanu Product Lead @ Zalando
A 16:15 Topic to be announced shortly – stay tuned!
Robert Hein Founder @ Olution Advisory Services
B 16:15 [DE] Panel-Diskussion: Vier Perspektiven auf KI im digitalen Handel
Paul Krauss Panel-Moderator, Head of Digital @ MDTC
Philipp Engelmann CEO @ Glambou
Veronika Demschick eCommerce-Expertin @ ex-Nespresso, ex-Lab1886 & ex-THG
Volker Harbrecht Head of eCom @ Meta
Jörg Heinemann Innovation Evangelist @ OTTO
C 16:15 [DE] Swipe, Shop, Repeat – Wie Social Commerce Online-Shopping revolutioniert
Kristina Mertens Marketing Lead @ everstox
D 16:15 [ENG] What we still don’t get about TEMU: Why we have such a hard time understanding digital trends from China
Björn Ognibeni Practival Visionary, Co-founder @ ChinaBriefs.io & XRLab@MCM
E 16:15 [ENG] Hyperpersonalization and the role of telcos in it
Peter Arbitter SVP Magenta API Capability Exposure (MACE) @ Deutsche Telekom
A 16:45 [ENG] Empowering E-Commerce: BitterLiebe's Financial Strategy
Lukas Gottschick Chief Commercial Officer @ Pliant
C 16:45 [ENG] ChatGPT Enterprise Usecases at ReifenDirekt.de
Dr. Andreea Kremm CEO @ ReifenDirekt.de (Delticom)
D 16:45 [ENG] Challenge The Ordinary
Josh Stinton Head of Engagement @ Fieldwork
E 16:45 [ENG] Confidence Unleashed: Leaders look for confidence in all the wrong places, let’s fix that
Matteo Cassese Executive and Founder Coach @ myth maker
Agenda für Tag 2 - 20. Februar
A
SEHE DIE BÜHNENAGENDA
B
SEHE DIE BÜHNENAGENDA
C
SEHE DIE BÜHNENAGENDA
D
SEHE DIE BÜHNENAGENDA
E
SEHE DIE BÜHNENAGENDA
A 10:15 [ENG] Scaling Success: How Notino Expanded Across 20 Markets with Precision and Efficiency
Petra Pacáková CEO @ Dotidot
Ksenija Palia Digital Ads Specialist @ Notino
Angelika Halamová Digital Ads Specialist @ Notino
B 10:15 [DE] Marketing Machines Reloaded: Wie KI unsere Jobs radikal transformiert
Ben Harmanus Principal Media Campaign Lead @ Hubspot
C 10:15 [ENG] Why big retailers fail at eCommerce
Mihai Popescu Marketing Tech Consultant @ ex-Galeria, Esprit & Metro Head of Digital
D 10:15 [DE] Energiegeladen zum Erfolg: Wie OBI mit voller Retail-Media-Power EnBW ins Spotlight rückte
Dennie-Alexander Trost Principal Retail Media Sales Strategy & Steering @ OBI First Media Group
E 10:15 [ENG] Unlocking the Future of Commercial Success on TikTok: Exclusive Whitepaper Launch with Deloitte Digital
Nele Odzuck Group Vertical Director Consumer Goods for Client Solutions @ TikTok
Samy El-Menshawy Senior Manager @ Deloitte Consulting
A 11:00 [DE] Personalisierte E-Mails, mehr Umsatz: Die Erfolgsformel für E-Commerce
Bjoern Sjut Gründer & Geschäftsführer @ FRONT ROW
Franz Head of DACH @ Intuit Mailchimp
B 11:00 Topic to be announced shortly – stay tuned!
Friederike Lumbroso-Baumgartner General Manager DACH @ Tools for Humanity
C 11:00 [ENG] Solving the growth code for eCommerce and CPG - what can we learn from each other?
Dr. Tizian Bonus CRO @ Appinio
Joanna Lindenberg Head of Consumer & Market Insights (CMI) @ Zalando
D 11:00 [DE] Die Zukunft des Cookies? Strategien für erfolgreiches Marketing mit First Party Daten und Google AI
Heidi Menz Data & Measurement Lead @ Google
Sandra Pfeifer Data & Measurement Lead @ Google
E 11:00 [ENG] UGC on Steroids: In-House Automation and Scaling at Snocks
Edvin Dizdaric Head of Internationalization and UGC @ Snocks
B 11:45 [ENG] AI-Powered Project Management: The Next Frontier
Farzin Saber Global VP Digital Project Office @ IKEA
C 11:45 [ENG] Retail Media Networks: Elevating Media Revenue through Enhanced Customer Experience with Delivery Hero
Ramanujam Baradwaaj Director Of Products - Advertising Solutions @ Delivery Hero
Emma Helsloot Director of Sales EMEA @ Pentaleap
E 11:45 [ENG] From Data to Decisions: Unlocking the Power of Customer Insights
André Pavic Global Head of Growth Marketing @ waterdrop®
A 12:30 [ENG] How to drive growth through a Product Operating Model
Fernando Veiga Fonesca Head of Engineering @ C&A
B 12:30 [ENG] The New Luxury: Experience – How to Create Meaningful Emotions in a Digital World
Jasmin Deniz Karatas Founder & Gamification Expert @ Jasmin Deniz Karatas | RAW-R
C 12:30 [ENG] The Ecommerce Customer Journey in 2025 and Beyond
Koen van Gelder Team Lead Ecommerce @ Statista
Lynn Beyrouthy Research Expert Ecommerce @ Statista
E 12:30 [ENG] From Products to People: Elevating On’s Community Through Testing, Tailoring, and Storytelling
Lena Hauck Senior Program Manager Experimentation @ On
Ludovic Wolff Senior Product Manager Awareness @ On
A 13:15 [ENG] Retail Media: Growth Trends & Opportunities and Five Factors for Success
Marie-Clare Puffett Industry Development & Insights Director @ IAB Europe
B 13:15 [DE] Spielerisch ins Herz: Sind Branded Mobile Games das neue TV?
Louisa Lerdo Head of Marketing @ Tabbler
Eric Jangor Managing Director @ Tabbler
C 13:15 [ENG] From Pain to Gain: How Hunkemöller Digitized their Returns Process and Increased In-Store Returns by 15%
Luc Altorf Sales Director @ nShift
E 13:15 [DE] Panel-Diskussion: Die Superfan Revolution: Community Management als Wachstumshebel für E-Commerce Brands
Alexis Tsingeni Panel-Moderatorin, Podcast-Host & Creator @ Retail o-Tones
Sarah Sunderbrink Head of Social & Influencer Marketing @ Zooplus
Erik Reintjes Mitgründer und Geschäftsführer @ MissPompadour
Laura Kremer Strategin für E-Commerce und Community-Building @ eCom Unity, Kandu
A 14:00 [DE] Brands im Burnout: Wie der Performance-Wahn Marken killt
Magnus Folten Managing Director @ 9:16 by WeCreate
B 14:00 [ENG] Gaming, Immersive Tech, and AI: Shaping the Future Together
Anna Graf Innovation Lead Emerging Tech @ Arvato Systems
D 14:00 [ENG] Revolutionizing Retail: The Role of AI in Modern E-commerce
Serkan Otles Global Head of Business Development @ Philips
A 14:45 [ENG] 7 Ads That Sell Unsexy Products: Creative Strategies for Maximum Impact. "Bringing Sexy back"
Sang Truong Founder @ Digital Tigers
C 14:45 [ENG] How to talk to (Gen AI ) Models : Leverage GenAI to make money and your life easier in 2025
Dr. Anamika Datta Founder and Chief Orator @ AIQEurope
Konferenz Speaker:innen
Mike Ryan, Head of Ecommerce Insights & Christian Scharmüller, Chief Client Officer
@ Smarter Ecommerce
Tymon Kowalski 3D & VFX Studio Director & Michał Cieciak Growth Director
@ MUUN Animation Studio
Holger Müller, Geschäftsführer & Philipp Kunstmann, Senior Digital Advisor
@ JustRelate Group GmbH
Katharina Opiela from construktiv & Franz Riedl from Intuit Mailchimp
@ construktiv & Intuit Mailchimp
Dessislawa Thordsen – Key Account Managerin, Industry and Services & Raphael Kube – Head of Customer Consultancy Department
@ Investitionsbank Berlin
Kevin Kennell, Solutions Architect, Amazon Web Services & Giovanni Luca Randisi, CPTO, home24
Solutions Architect & CPTO @ Amazon Web Services & home24
Dara Kossok-Spiess
Head of Internet Policy and Digitization, Founder: Diversity Initiative for Retail @ Handelsverband Deutschland e.V. (HDE), German Retail Federation
Cathrin M. Daniel
Internet Policy and Digitization @ Handelsverband Deutschland e.V. (HDE), German Retail Federation
Kostenlos registrieren
Die Teilnahme an der E-commerce Berlin Expo ist für Einzelhändler und Marken kostenlos. Wir begrenzen absichtlich die Teilnehmerzahl, um wirklich effektive Networking-Möglichkeiten zu schaffen.
Support
Wenn ihr Fragen habt, meldet euch bei uns!
Noel Graf
hello@ecommerceberlin.com
+49 305 201 51 10
Lucas Zarna
sales@ecommerceberlin.com
+49 176 316 244 92
- STATION Berlin, Luckenwalder Str. 4-6
Ort
- 19 & 20th FEBRUARY 2025
Event date