[EN] From Listening to Acting: Decoding Customer Feedback to Outperform the Market

85% of companies think they deliver a great customer experience—only 8% of customers agree. Is your business living a lie? Most companies are stuck in 'The Data Trap,' treating feedback as a dead metric, not a map to untapped growth. It’s time to stop checking the box and start treating your customers' voices as your biggest competitive advantage.

In this provocative session, Flaconi’s Head of Strategy deconstructs the four major pitfalls that silence customer insight. Learn to move beyond superficial metrics and get to 'The Why.' You'll discover a practical, 5-step 'Feedback Loop' framework—from Listening to Closing the Loop—that transforms a transactional relationship into a loyal, human one.

This isn't about incremental optimization; it's about strategic transformation. Hear a real-world case study on how this approach created significant NPS boosts and tangible growth. Don't leave your greatest growth engine buried in a dashboard. Learn how to turn customer pain into a competitive edge. It's time for a growth revolution.